Service science : the foundations of service engineering and management /
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, New Jersey :
Wiley,
[2014]
|
| Subjects: |
Main Collection - Walker Library - 4th Floor
| Call Number: |
658 Q15s
|
|---|---|
| Copy 1 | Available Pull and Hold |
