Service science : the foundations of service engineering and management /

"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...

Full description

Saved in:
Bibliographic Details
Main Author: Qiu, Robin G. (Author)
Format: Book
Published: Hoboken, New Jersey : Wiley, [2014]

Main Collection - Walker Library - 4th Floor

Holdings details from Main Collection - Walker Library - 4th Floor
Call Number: 658 Q15s
Copy 1 Available  Pull and Hold