Service science : the foundations of service engineering and management /
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Hoboken, New Jersey :
Wiley,
[2014]
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Subjects: |
Main Collection - Walker Library - 4th Floor
Call Number: |
658 Q15s
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Copy 1 | Available Pull and Hold |