Delivering ITSM for business maturity : a practical framework /
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley :
Emerald Publishing,
2019
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| Edition: | First editon. |
| Series: | Emerald points
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| Subjects: | |
| Online Access: | CONNECT |
