Pragmatic application of service management : the five anchor approach /
Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are lo...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014.
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| Online Access: | CONNECT |
