Evaluating reference services : a practical guide /
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago :
American Library Association,
2000.
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| Subjects: | |
| Online Access: | CONNECT |
