Practical IT service management : a concise guide for busy executives /
Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | CONNECT CONNECT CONNECT |
| Summary: | Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the system goes down for any length of time, processing an order or honoring a contract might not be possible); safeguard vital information and recover from IT setbacks (without adequate IT service management vital information, like payroll, billing and sales data, might be lost); retain momentum (with a structured IT service management in place, routine maintenance issues can be quickly resolved, minimizing delays and improving productivity). -- |
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| Item Description: | EBSCO eBook Academic Comprehensive Collection North America Books at JSTOR Evidence Based Acquisitions EBSCO eBook Business Collection O'Reilly Online Learning Platform: Academic Edition (SAML SSO Access) |
| Physical Description: | 1 online resource (1 volume) : illustrations |
| ISBN: | 9781849285476 1849285470 |
