Business process mapping : improving customer satisfaction /

Business process mapping : improving customer satisfaction /

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Bibliographic Details
Main Author: Jacka, J. Mike
Other Authors: Keller, Paulette J.
Format: Book
Language:English
Published: New York : Wiley, c2002.
Subjects:
Consumer satisfaction.
Customer relations.
Reengineering (Management)

Main Collection - Walker Library - 4th Floor

Holdings details from Main Collection - Walker Library - 4th Floor
Call Number: 658.812 J12b
Copy 1 Available  Pull and Hold

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