Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2000.
|
| Edition: | 1st ed. |
| Series: | The University of Michigan Business School management series
|
| Subjects: |
Main Collection - Walker Library - 4th Floor
| Call Number: |
658.812 J63i
|
|---|---|
| Copy 1 | Available Pull and Hold |
