The Service Organization : How to Deliver and Lead Successful Services, Sustainably.
All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
La Vergne :
London Publishing Partnership,
2023.
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| Subjects: | |
| Online Access: | CONNECT |
| Summary: | All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed - anything less is futile. ""The Service. |
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| Item Description: | Description based upon print version of record. Shape the process for work to start, stop or continue EBSCO eBook Business Collection EBSCO eBook Academic Comprehensive Collection North America |
| Physical Description: | 1 online resource (193 p.) |
| ISBN: | 1913019780 9781913019785 |
