Operations management in the hospitality industry /
From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any ho...
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| Other Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley, U.K. :
Emerald Publishing Limited,
2021.
|
| Edition: | First edition. |
| Subjects: | |
| Online Access: | CONNECT |
MARC
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| 245 | 0 | 0 | |a Operations management in the hospitality industry / |c edited by Peter Szende, Alec N. Dalton and Michelle (Myongjee) Yoo. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Bingley, U.K. : |b Emerald Publishing Limited, |c 2021. | |
| 264 | 4 | |c ©2021 | |
| 300 | |a 1 online resource (xxii, 252 pages) | ||
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| 505 | 0 | |a Understanding Service Operations Strategy / Alec N. Dalton and Michelle (Myongjee) Yoo -- Designing Service Experiences / Peter Szende and Alec N. Dalton -- Designing Service Environments / Vanja Bogicevic and Hyeyoon Choi -- Forecasting Demand / Michelle (Myongjee) Yoo and Sybil Yang -- Inventory Control / Miguel Bendrao Baltazar and Yuan Li -- Managing Supply Chains /John Bancroft and Di Li -- Organizing Staff / Suzanne Markham Bagnera and Peter Szende -- Managing Capacity and Waits / Alec N. Dalton and Andrew M. Daw -- Measuring Quality / Michelle (Myongjee) Yoo and Alec N. Dalton -- Improving Effectiveness and Efficiency / Susan L. Hyde and Paul J. Bagdan | |
| 520 | |a From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. | ||
| 500 | |a EBSCO eBook Academic Comprehensive Collection North America |5 TMurS | ||
| 500 | |a EBSCO eBook Business Collection |5 TMurS | ||
| 650 | 0 | |a Hospitality industry |x Management. | |
| 700 | 1 | |a Szende, Peter, |e editor. | |
| 700 | 1 | |a Dalton, Alec N., |e editor | |
| 700 | 1 | |a Yoo, Michelle, |e editor. | |
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