Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York ; London :
McGraw-Hill,
©2003.
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| Subjects: | |
| Online Access: | CONNECT |
