Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value /
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management U...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Upper Saddle River, N.J. :
Pearson Education,
2014.
|
| Subjects: | |
| Online Access: | CONNECT |
