Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious pr...
Saved in:
Main Author: | |
---|---|
Format: | Electronic eBook |
Language: | English |
Published: |
New York :
McGraw-Hill,
©2011.
|
Edition: | 2nd ed. |
Series: | Perfect phrases series.
|
Subjects: | |
Online Access: | CONNECT |