Service management for dummies /

Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physi...

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Bibliographic Details
Other Authors: Hurwitz, Judith
Format: Electronic eBook
Language:English
Published: Hoboken, NJ : Chichester : Wiley Pub. ; John Wiley [distributor], ©2009.
Series:--For dummies.
Subjects:
Online Access:CONNECT