Playing JetBlue: doesn't 'take off,' says Becker /

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JetBlue CEO Robin Hayes.

Subjects: “…JetBlue Airways.…”
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60 minutes.

Subjects: “…JetBlue Airways.…”
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60 minutes II.

Subjects: “…JetBlue Airways.…”
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Bluestreak : inside JetBlue, the upstart that rocked an industry / by Peterson, Barbara Sturken

Subjects: “…JetBlue Airways History.…”

Flying high : how JetBlue founder and CEO David Neeleman beats the competition --- even in the world's most turbulent industry / by Wynbrandt, James

Table of Contents: “…The journey begins -- I can get it for you wholesale -- Morris Air spreads its wings -- Off to Southwest -- Opening up new skies -- A different kind of airline -- Preparing for take-off -- JetBlue takes flight -- Bringing TV to the skies -- Keeping customers happy -- The technology advantage -- Getting the word out in style -- Dealing with disaster -- Preserving the culture -- Looking to the future -- David Neeleman's rules for succeeding in any business.…”
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Profiles of remarkable businesses.

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Spirit-Frontier Airlines' merger : antitrust issues / by Agnihotri, Arpita, Bhattacharya, Saurabh

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Jetblue COO: better to pre-plan cancellations /

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Built on values : creating an enviable culture that outperforms the competition / by Rhoades, Ann, 1944-

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Your call is (not that) important to us : customer service and what it reveals about our world and our lives / by Yellin, Emily, 1961-

Table of Contents: “…: the telephone and the birth of today's customer service industry -- "You're going to listen to me" : Internet advocacy, Consumerist.com, AOL, GetHuman.com, and Sweden -- To send us your firstborn, please press or say: "One" : automation , Amtrak Julie, artificial intelligence, and eavesdropping -- The other end of the line : call centers, JetBlue, reps, supervisors, prisons, and CustomersSuck.com -- The next available agent: John, Juan, Sean, or Sanjay : international outsourcing, Argentina, TeleTech, Egypt, and the United Kingdom -- The solution is the problem : the old AT&T wireless, Sprint, consultants, cottage industries, and CRM -- Absolutely, positively : FedEx, Zappos.com, Credit Suisse, and CEOs.…”

Deregulation and competition : lessons from the airline industry /

Table of Contents: “…Cover; Contents; Acknowledgements; Prologue: The Battle for Open Skies; Flight Plan for Deregulation; Lost Opportunities; Development of Fortress Hubs; Predatory Pricing; Pacific Southwest Airlines: The First Large Discount Airline; Southwest Airlines: Deregulation's Biggest Success Story; The Resurrection of Frontier Airlines; AirTran Airways: Overcoming Tragedy to Become an Industry Leader; JetBlue Airways: The First Luxury Discount Airline; Ryanair Leads the Growth of Discounters in Europe; Big Response to First Discount Airlines in Asia.…”
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Smart growth : building an enduring business by managing the risks of growth / by Hess, Edward D.

Bridging the gap : improving diversity and inclusion in the U.S. aviation workforce : remote hearing before the Subcommittee on Aviation of the Committee on Transportation and Infr...

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This land is their land : reports from a divided nation / by Ehrenreich, Barbara

Table of Contents: “…Circuit City slaughter -- JetBlue's corporate meltdown -- Blood in the chutney -- Workplace bullies -- Big (box) brother -- Invasion of the cheerleaders -- Fake your way to the top! …”

Effective apology : mending fences, building bridges, and restoring trust / by Kador, John

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The 10 laws of trust : building the bonds that make a business great / by Peterson, Joel, 1947-

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The power of thanks : how social recognition empowers employees and creates a best place to work / by Mosley, Eric, Irvine, Derek

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Talent wants to be free : why we should learn to love leaks, raids, and free riding / by Lobel, Orly

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Comebacks : powerful lessons from leaders who endured setbacks and recaptured success on their terms / by Redmond, Andrea

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