Published 2011
Table of Contents:
“…Cover; Contents; 1 Communication skills; Introduction; Essential considerations; Essential rules; Getting started; General principles; Communicating with deaf patients; Cross-cultural communication; Interpreters; Imparting information; The importance of silence; Angry patients; Telephone and e-mail communication; Talking about sex;
Breaking bad news; Body language: an introduction; Written communication; Law, ethics, and communication; 2 The history; History-taking; Using this book; Patient profile (PP); Chief complaint (CC); History of present illness (HPI); Past medical history (PMH).…”
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