The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Michelli, Joseph A., 1960-

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Triple crown leadership : building excellent, ethical, and enduring organizations / by Vanourek, Bob

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What makes great leaders great : management lessons from icons who changed the world / by Arnold, Frank

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Winning the battle for sales : lessons on closing every deal from the world's greatest military victories / by Golden, John, 1965-

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Measuring leadership development : quantify your program's impact and ROI on organizational performance / by Phillips, Jack J., 1945-

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Service fanatics : how to build superior patient experience the Cleveland Clinic way / by Merlino, James

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The McKinsey edge : success principles from the world's most powerful consulting firm / by Hattori, Shu

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Lessons from the titans : what companies in the new economy can learn from the great industrial giants to drive sustainable success / by Davis, Scott, Copeland, Carter, Wertheimer, Rob

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Wild success : 7 key lessons business leaders can learn from extreme adventurers / by Posey, Amy, Vallely, Kevin

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The Toyota way : 14 management principles from the world's greatest manufacturer / by Liker, Jeffrey K.

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Pitch like Hollywood : what you can learn from the high-stakes film industry / by Desberg, Peter, Davis, Jeffrey (Professor of screenwriting)

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Problems in marketing /

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Management tactics : short cases in operational management / by Walsh, John Edward, 1927-

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Human values in health care : the practice of ethics / by Wright, Richard A., 1943-

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Her own business : success secrets of entrepreneurial women / by Wilkens, Joanne

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Elementary classroom management : lessons from research and practice / by Weinstein, Carol Simon

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The value growers : achieving competitive advantage through long-term growth and profits /

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Curriculum planning : integrating multiculturalism, constructivism, and education reform / by Henson, Kenneth T.

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The last partnerships : inside the great Wall Street money dynasties / by Geisst, Charles R.

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Understanding race, class, gender, and sexuality : case studies /

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