Published 2011
Table of Contents:
“…Chapter 1: Understanding The Rules Of Etiquette -- 1: Etiquette lessons from history -- 2: Basis of etiquette today -- Chapter 2: Creating A Powerful First Impression -- 1: Dressing to make a good impression -- 2: Introducing yourself and others -- 3: Shaking hands -- 4: Interviewing basics -- Chapter 3: Maintaining Business Relationships -- 1: Conflict resolution -- 2: Special conflict resolutions -- 3: Business travel -- 4: Personal workspace -- 5: Basic etiquette for the golf course -- 6: Leaving a job -- Chapter 4: Basic Communication Etiquette -- 1: Communication etiquette -- 2: Face-to-face etiquette -- 3: Writing etiquette -- 4: Public speaking etiquette -- Chapter 5: Basic Digital Etiquette -- 1: Telephone etiquette -- 2: Email etiquette -- 3: Webpage etiquette -- 4: Etiquette for other digital options -- Chapter 6: Basic Business Dining Etiquette -- 1: Basic dining behavior -- 2: Basic table settings -- 3: Basic table
manners -- 4: Host etiquette -- 5: Guest etiquette -- Chapter 7: Special Dining Events -- 1: Invitations -- 2: Formal dining -- 3: Business banquets -- 4: Casual dining -- Chapter 8: Successful Meetings -- 1: Before the meeting -- 2: During and after the meeting -- 3: Being a productive participant -- 4: Distance meetings -- 5: Parliamentary procedure -- Chapter 9: Cross-Cultural Etiquette -- 1: Preparing for your trip -- 2: Greeting people -- 3: Establishing relationships -- 4: Eating and gift giving -- 5: Considering gender issues.…”
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