Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / by Michelli, Joseph A., 1960-

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Lean six sigma for hospitals : simple steps to fast, affordable, and flawless healthcare / by Arthur, Jay, 1951-

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Perfect phrases for healthcare professionals : hundreds of ready-to-use phrases / by Rotte, Masashi

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Healthcare Information Technology exam guide for CompTIA Healthcare IT Technician and HIT Pro certifications / by McCormick, Kathleen Ann, Gugerty, Brian

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Service fanatics : how to build superior patient experience the Cleveland Clinic way / by Merlino, James

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Innovation the Cleveland Clinic way : powering transformation by putting ideas to work / by Graham, Thomas J.

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The antidote to suffering : how compassionate connected care can improve safety, quality, and experience / by Dempsey, Christina

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The engaged caregiver : how to build a performance-driven workforce to reduce burnout & transform care /

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HCISPP HealthCare Information Security and Privacy Practitioner All-in-One Exam Guide / by Murphy, Sean

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Becoming the change : leadership behavior strategies for continuous improvement in healthcare / by Toussaint, John, Barnas, Kim

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The healthcare mandate : how to leverage disruptive innovation to heal America's biggest industry / by Webb, Nicholas J., 1958-

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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / by Berry, Leonard L., 1942-

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Possibility unleashed : pathbreaking lessons for making change happen in your organization and beyond / by Harrison, Marc (CEO of healthcare)

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The anatomy of a turnaround : transforming an organization by prioritizing people, performance, and positioning / by Kusserow, Paul

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Help for the handicapped child. by Weiner, Florence

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Municipal and rural sanitation by Ehlers, Victor M. 1884-1959

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The mentally retarded child: a psychological approach by Robinson, Halbert B.

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Hilary; the brave world of Hilary Pole. by Wilson, Dorothy Clarke

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Family health care. by Hymovich, Debra P.

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Encyclopaedia of occupational health and safety.

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