Mastering difficult conversations. Communicating with people on the job /

Demonstrates effective person-to-person communication in an organization. Addresses the three A's of communicating with people on the job: Attitude, Awareness and Attentiveness. Highlights problems that occur when people fail to make the attitude, awareness or attentiveness grade and includes t...

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Bibliographic Details
Format: Video
Published: Bethesda, MD : Columbia Books, 1998.
Online Access:CONNECT