How to break bad news : a guide for health care professionals /
Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
University of Toronto Press,
- Cover; Contents; Acknowledgments; 1 Introduction; Why This Book Is Necessary; Who Should Read This Book?; A Brief Note about the Format; Objectives; Why This Task Is Worth Doing Well; Should We Tell the Truth?; Who Should Break the Bad News?; 2 Why Breaking Bad News Is Difficult; A Definition of Bad News; Why Bad News Is Bad; A Greater Difficulty: Facing Death; 3 Basic Communication Skills; Professional Listening; Why Patients Are Unhappy; The Basic Steps of the Medical Interview; Professional vs Social Dialogue; 4 Breaking Bad News: A Six-Step Protocol; Some General Comments.
- The Six-Step Protocol5 The Patient's Reactions; General Hints in Responding to Reactions; Specific Reactions; 6 Other Peoples' Reactions; Reactions of Family and Friends; Reactions of the Health Care Professional; Issues between Members of the Health Care Team; Ethical and Legal Issues; Cultural Issues; Conclusion; Appendix: An Interview Using the Breaking-Bad-News Protocol; Notes.