How to break bad news : a guide for health care professionals /

Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.

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Bibliographic Details
Main Author: Buckman, Rob.
Other Authors: Kason, Yvonne.
Format: eBook
Language:English
Published: Toronto : University of Toronto Press, 1992.
Series:Heritage.
Subjects:
Online Access:CONNECT
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Table of Contents:
  • Cover; Contents; Acknowledgments; 1 Introduction; Why This Book Is Necessary; Who Should Read This Book?; A Brief Note about the Format; Objectives; Why This Task Is Worth Doing Well; Should We Tell the Truth?; Who Should Break the Bad News?; 2 Why Breaking Bad News Is Difficult; A Definition of Bad News; Why Bad News Is Bad; A Greater Difficulty: Facing Death; 3 Basic Communication Skills; Professional Listening; Why Patients Are Unhappy; The Basic Steps of the Medical Interview; Professional vs Social Dialogue; 4 Breaking Bad News: A Six-Step Protocol; Some General Comments.
  • The Six-Step Protocol5 The Patient's Reactions; General Hints in Responding to Reactions; Specific Reactions; 6 Other Peoples' Reactions; Reactions of Family and Friends; Reactions of the Health Care Professional; Issues between Members of the Health Care Team; Ethical and Legal Issues; Cultural Issues; Conclusion; Appendix: An Interview Using the Breaking-Bad-News Protocol; Notes.