Lessons from the mouse : a guide for applying Disney World's secrets of success to your organization, your career, and your life /

Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

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Bibliographic Details
Main Author: Snow, Dennis (Business consultant)
Format: Electronic eBook
Language:English
Published: Orlando, Florida : Snow & Associates, Inc., ©2010.
Edition:First Snow & Associates, Inc. edition.
Subjects:
Online Access:CONNECT

MARC

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505 0 |a Never let backstage come onstage -- What time is the 3:00 parade? is not a stupid question -- Little wows add up -- Have fun with the job no matter how miserable you feel -- Don't be a customer service robot -- Pay attention to the details--everything speaks -- Never ever say, "that's not my job"--don't even think it! -- Everyone has a customer -- Figure out what ticks off your customers--and do something about it -- Take responsibility for your own career. 
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