Managing services : challenges and innovation /

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising...

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Bibliographic Details
Other Authors: Haynes, Kathryn (Editor), Grugulis, Irena (Editor)
Format: eBook
Published: [Place of publication not identified] : Oxford University Press, 2013.
Online Access:CONNECT