The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management /

Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad mana...

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Bibliographic Details
Main Author: Hawkins Mitchell, Vali, 1949-
Other Authors: Noakes-Fry, Kristen. (Editor)
Format: eBook
Published: Brookfield, Conn. : Rothstein Associates, ©2013.
Series:Rothstein catalog on disaster recovery.
Online Access:CONNECT