High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to k...
Saved in:
Main Author: | Solomon, Micah (Author) |
---|---|
Format: | Electronic eBook |
Language: | English |
Published: |
New York :
AMACOM, American Management Association,
[2012]
|
Subjects: | |
Online Access: | CONNECT CONNECT |
Similar Items
-
Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever /
by: Solomon, Micah
Published: (2023) -
Customer bonding : pathway to lasting customer loyalty /
by: Cross, Richard, 1947-
Published: (1995) -
The stairs of customer loyalty /
by: Alessandra, Anthony J.
Published: (2007) -
Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002) -
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo, et al.
Published: (2010)