"Cashier number 3 please" : creating fairer, faster service /
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?
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| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
London :
Marshall Cavendish Business,
2012, ©2011.
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| Edition: | Pbk. ed. |
| Subjects: | |
| Online Access: | CONNECT CONNECT |
