"Cashier number 3 please" : creating fairer, faster service /

Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?

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Bibliographic Details
Main Author: Green, Terry
Format: eBook
Language:English
Published: London : Marshall Cavendish Business, 2012, ©2011.
Edition:Pbk. ed.
Subjects:
Online Access:CONNECT
CONNECT