Delivering knock your socks off service /

Delivering knock your socks off service /

An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.

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Bibliographic Details
Corporate Author:	Performance Research Associates
Other Authors:	Bush, John (Illustrator), Thomas, Ann, 1951- (Editor), Applegate, Jill (Editor)
Format:	Electronic eBook
Language:	English
Published:	New York : American Management Association, ©2012.
Series:	Knock your socks off.
Subjects:	Customer services.
Online Access:	CONNECT CONNECT

Description
Summary:	An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
Item Description:	Title from e-book t.pages (viewed Nov. 6, 2011). Includes index. EBSCO eBook Academic Comprehensive Collection North America EBSCO eBook Business Collection O'Reilly Online Learning Platform: Academic Edition (SAML SSO Access)
Physical Description:	1 online resource (xiii, 224 pages, 2 unnumbered pages) : illustrations
Bibliography:	Includes bibliographical references and index.
ISBN:	0814417566 9780814417560