Funeral home customer service A-Z : creating exceptional experiences for today's families /

Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.

Saved in:
Bibliographic Details
Main Author: Wolfelt, Alan.
Format: eBook
Language:English
Published: Fort Collins, Colo. : Companion Press, ©2004.
Subjects:
Online Access:CONNECT
CONNECT
Description
Summary:Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
Physical Description:1 online resource (236 pages) : illustrations
ISBN:9781617220364
1617220361
9781617220340
1617220345