Smart services : competitive information strategies, solutions, and success stories for service businesses /

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and st...

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Bibliographic Details
Main Author: Sawyer, Deborah C., 1953-
Format: eBook
Published: Medford, N.J. : Information Today, Inc., ©2002.
Online Access:CONNECT