Creating customer connections : how to make customer service a profit center for your company /
Martin Bury, after a 40-Ưyear career as an automobile dealer, described his experiences in the book "The Automobile Dealer." Analyzing lost customers, Bury arrived at some statistics that could open the eyes of a marketer or customer service person from any industry. Over a four-Ưyear peri...
Saved in:
Main Author: | Burke, Jack, 1950- |
---|---|
Format: | Electronic eBook |
Language: | English |
Published: |
Santa Monica, CA :
Merritt Publishing,
[1997]
|
Edition: | First edition. |
Series: | Taking control series.
|
Subjects: | |
Online Access: | CONNECT |
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