Practical IT Service Management : a Concise Guide for Busy Executives.
Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM.
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely :
IT Governance Pub.,
2008.
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| Subjects: | |
| Online Access: | CONNECT |
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| 100 | 1 | |a Thejendra, B. S. | |
| 245 | 1 | 0 | |a Practical IT Service Management : |b a Concise Guide for Busy Executives. |
| 260 | |a Ely : |b IT Governance Pub., |c 2008. | ||
| 300 | |a 1 online resource (249 pages) | ||
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| 505 | 0 | |a Chapter 1: introduction to it servicemanagement; chapter 2: itil service management practices; chapter 3: service desk function; chapter 4: incident management; chapter 5: problem management; chapter 6: change management; chapter 7: release and deployment management; chapter 8: service asset and configuration management; chapter 9: service level management; chapter 10: service catalogue management; chapter 11: capacity management; chapter 12: demand management; chapter 13: availability management; chapter 14: information security management; chapter 15: access management. | |
| 505 | 8 | |a Chapter 16: it service continuity managementchapter 17: financial management; chapter 18: supplier management; chapter 19: it operations management function; chapter 20: general tips and advice for it service management; appendix 1: sample sla between it services and rocksolid business managers; appendix 2: sample ola between it department and the electrical department; appendix 3: sample uc between rocksolid it services and abc compute. | |
| 520 | |a Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM. | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references. | ||
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| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Information resources management. | |
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