Employee identity in Indian call centres : the notion of professionalism /

Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The boo...

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Bibliographic Details
Main Author: Noronha, Ernesto.
Other Authors: D'Cruz, Premilla.
Format: eBook
Published: New Delhi, India : Thousand Oaks, Calif. : Response ; SAGE., 2009.
Series:Response Books.
Online Access:CONNECT