Reference and information services : an introduction /
"Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide...
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago :
ALA Neal-Schuman, an imprint of the American Library Association,
2018.
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| Edition: | Fourth edition. |
| Subjects: | |
| Online Access: | CONNECT (3 user limit) |
Table of Contents:
- Introduction to reference and information services
- Determining the question : in-person, telephone, and virtual reference interviews
- Finding the answer : basic search techniques
- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
- Answering questions about anything and everything : encyclopedias
- Answering questions that require handy facts : ready reference sources
- Answering questions about words : dictionaries, concordances, and manuals
- Answering questions about events and issues, past and present : databases (and indexes)
- Answering questions about health, law, and business : special guidelines and sources
- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
- Answering questions about the lives of people : biographical information sources
- Answering questions about government and related issues : government information sources
- When and how to use the internet as a reference tool
- Readers' advisory services / Cindy Orr
- Reference services for children and young adults / Sujin Huggins
- Information literacy in the reference department
- Ethics in reference / Diana Floegel
- Selecting and evaluating reference materials
- Reference as programming
- Managing reference departments
- Assessing and improving reference services
- Reference 2.0
- The future of information service.
