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|a 9781441619129 (electronic bk.)
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|a Kern, M. Kathleen.
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|a Virtual reference best practices :
|b tailoring services to your library /
|c M. Kathleen Kern.
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| 260 |
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|a Chicago :
|b American Library Association,
|c c2009.
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|a 1 online resource.
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|a text
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|a Includes bibliographical references and index.
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|a Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
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| 500 |
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|a Description based on print version record.
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|a Electronic reference services (Libraries)
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|i Print version:
|a Kern, M. Kathleen.
|t Virtual reference best practices.
|d Chicago : American Library Association, c2009
|z 9780838909751
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|w (OCoLC)222250186
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|a 1890285
|b 09-06-16
|c 12-10-10
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|a Middle Tennessee State University
|b Main
|c James E. Walker Library
|d Electronic Resources
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|e Z711.45 .K47 2009eb
|h Library of Congress classification
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