Transforming corporate performance : measuring and managing the drivers of business success /

Transforming corporate performance : measuring and managing the drivers of business success /

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Bibliographic Details
Main Author: Milgate, Michael, 1966-
Corporate Author: NetLibrary, Inc
Format: Electronic eBook
Language:English
Published: Westport, CT : Praeger, 2004.
Subjects:
Organizational effectiveness > Measurement.
Industrial productivity > Measurement.
Total quality management > Measurement.
Performance > Measurement.
Industrial management > Evaluation.
Success in business.
Online Access:CONNECT
Table of Contents:
  • Context for strategic performance measurement
  • Performance measurement frameworks
  • Self-assessment and business excellence
  • Benchmarking and strategic performance measurement
  • Process measurement
  • Customer measurement : strategic issues, best practice, and new dimensions
  • Strategic quality measurement frameworks and approaches
  • Employee measurement
  • Trends and practices in financial measurement
  • Knowledge management and measurement
  • Strategic performance measurement overview.

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