Building automation into existing business processes

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Bibliographic Details
Main Author: Paper, David.
Corporate Author: NetLibrary, Inc.
Other Authors: Mok, Wai., Rodger, James.
Format: Electronic eBook
Published: Hershey, PA : Idea Group Pub., c2004.
Online Access:CONNECT
Item Description:Caption title from title screen.
"This chapter appears in the book Annals of cases on information technology 2004."
Format:Mode of access: World Wide Web.
Bibliography:Includes bibliographical references.
ISBN:0585478465 (electronic bk.)
Access:Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.