Table of Contents:
- Today's communication realities
- Building the bridge of effective communication
- Influencing how your communication is received
- giving and receiving criticism
- Communicating with your boss
- Communicating technical information to nontechnical people
- The challeges of effective listening
- Develoing effective listening skills
- Dealing with customers and funding sources
- Communicating effectively in environments of change
- Effective communication in meetings
- Communication skills for managers
- Mastering organizational politics
- In closing.
