The cost of bad behavior : how incivility is damaging your business and what to do about it /

Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.

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Bibliographic Details
Main Author: Pearson, Christine M.
Other Authors: Porath, Christine Lynne.
Format: Book
Published: New York, N.Y. : Portfolio, 2009.
Table of Contents:
  • Foreword. Little murders
  • Introduction
  • What is "incivility"?
  • How prevalent is incivility in society, really?
  • What could incivility cost a company? : a case study
  • The roots of workplace incivility
  • What a waste! : how incivility wrecks performance
  • Amygdala hijacking : how our brains respond to incivility
  • Stress and burnout
  • Teams pay a price
  • When employees leave
  • Misery loves company : the cost to your reputation
  • Time wounds all heels : even offenders lose
  • Success! : how five organizations have set the course
  • Top ten things a firm should do to create a civil workplace
  • What's a leader to do?
  • What's a target to do?
  • What's an offender to do?
  • What could society do?
  • Appendix. Confucius, Plato, Montezuma, Lincoln, and others knew the value of civility.