The cost of bad behavior : how incivility is damaging your business and what to do about it /

Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.

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Bibliographic Details
Main Author: Pearson, Christine M.
Other Authors: Porath, Christine Lynne.
Format: Book
Language:English
Published: New York, N.Y. : Portfolio, 2009.
Subjects:
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100 1 |a Pearson, Christine M. 
245 1 4 |a The cost of bad behavior :  |b how incivility is damaging your business and what to do about it /  |c Christine Pearson and Christine Porath. 
260 |a New York, N.Y. :  |b Portfolio,  |c 2009. 
300 |a xiv, 224 p. :  |b ill. ;  |c 24 cm. 
520 |a Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect. 
504 |a Includes bibliographical references and index. 
505 0 |a Foreword. Little murders -- Introduction -- What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? : a case study -- The roots of workplace incivility -- What a waste! : how incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! : how five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do? -- Appendix. Confucius, Plato, Montezuma, Lincoln, and others knew the value of civility. 
650 0 |a Courtesy. 
650 0 |a Work environment. 
650 0 |a Consumer satisfaction. 
700 1 |a Porath, Christine Lynne. 
907 |a 2144803  |b 04-09-16  |c 12-21-12 
998 |a w  |b 01-17-13  |c m  |d a   |e -  |f eng  |g nyu  |h 4  |i 1 
956 4 2 |3 Contributor biographical information  |u http://catdir.loc.gov/catdir/enhancements/fy0917/2008054662-b.html 
956 4 2 |3 Publisher description  |u http://catdir.loc.gov/catdir/enhancements/fy0917/2008054662-d.html 
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952 f f |a Middle Tennessee State University  |b Main  |c James E. Walker Library  |d Main Collection - Walker Library - 4th Floor  |e 658.3145 P31c  |h Library of Congress classification  |i Book  |m 33082017203893  |n 1