APA Citation

Pearson, C. M., & Porath, C. L. (2009). The cost of bad behavior: How incivility is damaging your business and what to do about it. New York, N.Y.: Portfolio.

Chicago Style Citation

Pearson, Christine M., and Christine Lynne Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York, N.Y.: Portfolio, 2009.

MLA Citation

Pearson, Christine M., and Christine Lynne Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York, N.Y.: Portfolio, 2009.

Warning: These citations may not always be 100% accurate.