The civility solution : what to do when people are rude /

Presents real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive.

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Bibliographic Details
Main Author: Forni, Pier Massimo.
Format: Book
Language:English
Published: New York : St. Martin's Press, c2008.
Edition:1st ed.
Subjects:

Main Collection - Walker Library - 3rd Floor

Holdings details from Main Collection - Walker Library - 3rd Floor
Call Number: 395 F76c
Copy 1 Available  Pull and Hold