Mastering patient flow : using lean thinking to improve your practice operations /

"Mastering Patient Flow, 3rd edition will help medical practices manage patient flow to improve operations to create and sustain patient value. Use this book to get up to speed on the fundamentals of managing medical practice operations or as a reference to revisit many familiar concepts from a...

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Bibliographic Details
Main Author: Woodcock, Elizabeth W.
Corporate Author: Medical Group Management Association.
Format: Book
Published: Englewood, CO : Medical Group Management Association (MGMA), c2007.
Edition:3rd ed.
Table of Contents:
  • The lean-thinking revolution
  • The physician's time
  • Telephones
  • Scheduling
  • Patient access
  • Reception services
  • Waiting
  • The patient encounter
  • Prescriptions
  • Managing test results
  • Practice services
  • Technology
  • Fundamental financials
  • The patient-centered practice of the future(TM).