Total access : giving customers what they want in an anytime, anywhere world /

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Bibliographic Details
Main Author:	McKenna, Regis
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, c2002.
Subjects:	Customer services. Customer relations. Consumer satisfaction.

Total access : giving customers what they want in an anytime, anywhere world / by McKenna, Regis

Published 2002

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