Pursuit of quality in higher education : case studies in total quality management /
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| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
1993.
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| Series: | New directions for institutional research ;
no. 78. |
| Subjects: |
Table of Contents:
- Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter
- Classism and quality / Robert L. Carothers, Mary Lou Sevigny
- Samford University's quality story / John W. Harris
- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan
- Total quality management in the classroom : a personal odyssey / J. Keith Ord
- Improvements in introductory physics courses / P.E. Sokol
- Bringing a nursing program back to life / Marian K. Baur
- Revitalization of library service / Jean Thomason
- Realizing financial savings through total quality management / Karen Archambault Miselis
- Teamwork improves office climate / Susan K. Winck
- Total quality management is total at Fox Valley Technical College / Carol R. Tyler
- (cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker
- The role of the facilitator on total quality management teams / William L. Eakin
- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares
- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter
- Simplifying a process with flowcharts / JoAnn M. Williams
- Documenting total quality management projects / Pam Walter
- On your mark, get set, go! / Robert S. Winter
- The role of the quality manager / Nancy Lee Howard
- When is a problem not a problem? / Pam Walter
- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty
- A quality initiative postponed / Jeffrey D. Liebman
- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton
- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter.
