At the service quality frontier : a handbook for managers, consultants, and other pioneers /

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Bibliographic Details
Main Author: LoSardo, Mary M.
Other Authors: Rossi, Norma M.
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQC Quality Press, c1993.
Subjects:
Description
Physical Description:129 p. : ill. ; 26 cm.
Bibliography:Includes bibliographical references (p. 121-122) and index.
ISBN:0873892097 (acid-free recycled paper)