APA Citation

LoSardo, M. M., & Rossi, N. M. (1993). At the service quality frontier: A handbook for managers, consultants, and other pioneers. Milwaukee, Wis.: ASQC Quality Press.

Chicago Style Citation

LoSardo, Mary M., and Norma M. Rossi. At the Service Quality Frontier: A Handbook for Managers, Consultants, and Other Pioneers. Milwaukee, Wis.: ASQC Quality Press, 1993.

MLA Citation

LoSardo, Mary M., and Norma M. Rossi. At the Service Quality Frontier: A Handbook for Managers, Consultants, and Other Pioneers. Milwaukee, Wis.: ASQC Quality Press, 1993.

Warning: These citations may not always be 100% accurate.