|
|
|
|
LEADER |
01536pam a2200361 a 4500 |
001 |
mig00004433291 |
005 |
19990601152852.0 |
008 |
891017s1990 maua b 001 0 eng |
010 |
|
|
|a 89029201
|
020 |
|
|
|a 0669200352 (alk. paper)
|
035 |
|
|
|a (OCoLC)20593146
|
035 |
|
|
|a (WaOLN)mts0394048
|
035 |
0 |
0 |
|a ocm20593146
|
040 |
|
|
|a DLC
|c DLC
|d TXM
|
049 |
|
|
|a TXMM
|
050 |
0 |
0 |
|a HD9980.5
|b .G776 1990
|
082 |
0 |
0 |
|a 658.8
|2 20
|
092 |
|
|
|a 658.8
|b G89s
|
100 |
1 |
|
|a Grönroos, Christian,
|d 1947-
|
245 |
1 |
0 |
|a Service management and marketing :
|b managing the moments of truth in service competition /
|c Christian Grönroos.
|
260 |
|
|
|a Lexington, Mass. :
|b Lexington Books,
|c c1990.
|
300 |
|
|
|a xxii, 298 p. :
|b ill. ;
|c 24 cm.
|
490 |
1 |
|
|a Issues in organization and management series
|
504 |
|
|
|a Includes bibliographical references (p. 277-291) and index.
|
650 |
|
0 |
|a Service industries
|x Marketing.
|
650 |
|
0 |
|a Customer services.
|
830 |
|
0 |
|a Issues in organization and management series.
|
907 |
|
|
|a 1323218
|b 07-17-10
|c 05-24-10
|
998 |
|
|
|a w
|b 05-24-10
|c m
|d a
|e -
|f eng
|g mau
|h 0
|i 1
|
935 |
|
|
|a 401585
|
945 |
|
|
|a 658.8
|b G89s
|g 1
|i 33082006229222
|j 0
|l w4
|o -
|p $0.00
|q -
|r -
|s -
|t 0
|u 0
|v 0
|w 0
|x 0
|y .i16220353
|z 05-25-10
|
999 |
f |
f |
|i 5e7e702b-9bea-444c-bdcd-d06d65314057
|s 594ae779-0396-4cd4-b5b6-353b86db2745
|t 0
|
952 |
f |
f |
|a Middle Tennessee State University
|b Main
|c James E. Walker Library
|d Main Collection - Walker Library - 4th Floor
|t 0
|e 658.8 G89s
|h Library of Congress classification
|i Book
|m 33082006229222
|n 1
|