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| LEADER |
01644pam a2200409 a 4500 |
| 001 |
mig00004377869 |
| 005 |
19990601143616.2 |
| 008 |
840807s1985 maua b 001 0 eng |
| 010 |
|
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|a 83049532
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| 020 |
|
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|a 0669082732 (alk. paper)
|
| 035 |
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|a (OCoLC)11089430
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| 035 |
|
|
|a (WaOLN)mts0329200
|
| 035 |
0 |
0 |
|a ocm11089430
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| 040 |
|
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|a DLC
|c DLC
|d m/c
|d TXM
|
| 049 |
|
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|a TXMM
|
| 050 |
0 |
|
|a HD9980.5
|b .S425 1985
|
| 082 |
0 |
|
|a 658.8/12
|2 19
|
| 092 |
|
|
|a 658.812
|b Se6c
|
| 245 |
0 |
4 |
|a The Service encounter :
|b managing employee/customer interaction in service businesses /
|c edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.
|
| 260 |
|
|
|a Lexington, Mass. :
|b Lexington Books,
|c c1985.
|
| 300 |
|
|
|a x, 338 p. :
|b ill. ;
|c 24 cm.
|
| 490 |
1 |
|
|a The Advances in retailing series
|
| 504 |
|
|
|a Includes bibliographies and index.
|
| 590 |
|
|
|a 88-09817
|
| 650 |
|
0 |
|a Service industries.
|
| 650 |
|
0 |
|a Retail trade.
|
| 650 |
|
0 |
|a Customer relations.
|
| 700 |
1 |
|
|a Czepiel, John A.
|
| 700 |
1 |
|
|a Solomon, Michael R.
|
| 700 |
1 |
|
|a Surprenant, Carol F.
|
| 830 |
|
0 |
|a Advances in retailing series.
|
| 907 |
|
|
|a 1261032
|b 07-17-10
|c 05-24-10
|
| 998 |
|
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|a w
|b 05-24-10
|c m
|d a
|e -
|f eng
|g mau
|h 4
|i 1
|
| 935 |
|
|
|a 343563
|
| 945 |
|
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|a 658.812
|b Se6c
|g 1
|i 33082001775591
|j 0
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f |
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| 952 |
f |
f |
|a Middle Tennessee State University
|b Main
|c James E. Walker Library
|d Main Collection - Walker Library - 4th Floor
|t 0
|e 658.812 Se6c
|h Library of Congress classification
|i Book
|m 33082001775591
|n 1
|
