Service management : strategy and leadership in service businesses /

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Bibliographic Details
Main Author: Normann, Richard, 1943-
Format: Book
Language:English
Published: Chichester [West Sussex] ; New York : Wiley, c1984.
Subjects:
Description
Item Description:Includes index.
Physical Description:xii, 143 p. : ill. ; 24 cm.
Bibliography:Bibliography: p. 139-140.
ISBN:0471904031 :